We may collect the following types of information:
a. Personal Information
● Name
● Email address
● Phone number
● Age or basic demographic details (if submitted voluntarily)
● Information shared through contact forms or appointment inquiries
b. Sensitive Personal Information
● Any mental health–related information shared voluntarily through enquiry forms, emails, or during appointments
● Such information is handled with strict confidentiality.
c. Technical Information
● IP address
● Browser type
● Device information
● Pages visited and time spent on the website
(This data is collected through analytics tools to improve website performance.)
Your information is used only for legitimate purposes, including:
● Responding to inquiries and appointment requests
● Providing psychological and counseling services
● Scheduling sessions and processing payments
● Improving our website and services
● Maintaining client records as required by professional standards
We do not sell, rent, or trade your personal information to third parties.
Our website may use cookies or similar technologies to:
● Enhance user experience
● Analyze website traffic and performance
You may disable cookies through your browser settings if you prefer.
Payments may be made via cash or digital platforms such as GPay. HealZ Counseling does not store any payment card or banking details on its website.
● All client information is treated as confidential.
● Psychological records are securely stored and retained for up to 7 years after case closure, after which they are safely destroyed.
● Reasonable technical and administrative safeguards are used to protect your data from unauthorised access, loss, or misuse.
We do not disclose your personal information to third parties except:
● With your written or verbal consent (in emergencies)
● If required by law
● In situations involving risk of harm to yourself or others
● In cases of suspected abuse or neglect, as mandated by law
Our website may be hosted or supported by third-party service providers (such as hosting services or analytics tools). These providers are obligated to protect your data and use it only for authorised purposes.
You have the right to:
● Request access to your personal data
● Request correction of inaccurate information
● Request deletion of your data (subject to legal and ethical obligations)
To exercise these rights, please contact us using the details below.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
HealZ Counseling reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.
For any questions or concerns regarding this Privacy Policy, please contact:
HealZ Counseling Psychological Services
Psychotherapist & Clinical Hypnotherapist: Ms. Zainab Sura
Website: www.healzcounseling.com
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